Refund policy

Return & Refund Policy

 

Thank you for supporting Erika Ray Art. Please read this policy carefully before purchasing. Different terms apply to digital products and physical products.

 

Digital products

 

All sales of digital products are final. Because our digital items are delivered instantly by download, we do not offer refunds, returns, or exchanges once a purchase is completed and the download has been made available. This includes, but is not limited to, printable art, reference guides, and other digital files. All digital sales are final except in the limited case of a technical delivery problem, as described below.

 

Problems with your download. If you experience a technical issue such as a broken or expired download link, a corrupted file, or you did not receive your download, please contact us within 14 days of purchase and we will do our best to make it right, which may include re-sending your file or providing a working download link. Any remedy for a technical issue is provided at our discretion and is normally limited to restoring access to your file (for example, by re-sending it or providing a working download link). A monetary refund is not guaranteed and is offered only where we are genuinely unable to deliver the digital product you purchased.

 

Physical products

 

Some products may be physical items produced and shipped by third-party print-on-demand or fulfillment partners. Because these items are often made to order, the following terms apply.

 

Damaged, defective, or incorrect items. If your physical item arrives damaged or defective, or you receive the wrong item, please contact us within 14 days of delivery with your order number and photos of the issue. We will work with the fulfillment partner to arrange a replacement or refund at no additional cost to you.

 

Change-of-mind returns. Because many physical items are custom made to order, we are generally unable to accept returns or exchanges for change-of-mind reasons or for incorrect size, color, or option choices made at checkout. Please review your order carefully before completing your purchase.

 

Non-returnable items. Certain items cannot be returned, including personalized or custom-made products and any items marked as final sale.

 

Refund processing. Where a refund is approved, it will be issued to your original payment method. Please allow a reasonable number of business days for the refund to appear, as processing times vary by payment provider and bank.

 

Return shipping. If a return is required for an approved refund or replacement, we will provide instructions. For issues caused by us or the fulfillment partner (such as damaged, defective, or incorrect items), we will cover return shipping where a return is needed.

 

Order cancellations. Once an order for a physical item has been sent to production or shipped, it generally cannot be cancelled or changed. If you need to make a change, contact us as soon as possible and we will help if the order has not yet entered production.

 

Questions

 

For any questions about a refund, return, or a problem with your order, please contact us using the details on our Contact page and include your order number so we can help you quickly.