Shipping policy

Shipping Policy

 

Digital products

 

Most products currently sold by Erika Ray Art are digital, downloadable items. For these products, no physical goods are shipped and no shipping charges apply. After your purchase is complete, your download is made available electronically through your order confirmation and/or a confirmation email sent to the address you provided at checkout, usually immediately. Please enter a valid email address at checkout, and if you do not see your confirmation email, check your spam or junk folder. If you still cannot access your download, contact us using the details on our Contact page.

 

Physical products

 

Some products may be physical items produced and shipped by third-party print-on-demand or fulfillment partners. When you order a physical product, the following applies:

 

Processing time. Physical items are typically made to order. Please allow a processing/production time before your item ships, in addition to the shipping time. Estimated processing and delivery times, where available, are shown at checkout or on the product page.

 

Shipping rates and delivery. Shipping costs and estimated delivery times are calculated at checkout based on the destination and the fulfillment partner. Delivery estimates are provided by our carriers and partners and are not guaranteed.

 

Delays. We are not responsible for delays caused by carriers, customs, weather, high-volume periods, or other events outside our control. If your order is significantly delayed, please contact us and we will help you follow up with the fulfillment partner.

 

Incorrect address. Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer. If a package is returned to the fulfillment partner due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

 

Lost, damaged, or defective items. If your physical item arrives damaged or defective, or is lost in transit, please contact us within 14 days of the delivery or expected delivery date with your order number and photos where applicable, and we will work with the fulfillment partner to arrange a replacement or resolution.

 

International orders and customs. For orders shipped outside the United States, any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the product or shipping price.

 

Questions

 

For any question about a digital download or a physical shipment, please contact us using the details on our Contact page and include your order number so we can help you quickly.